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Privacy Policy
PRIVACY POLICY Lanyon Partners is bound by the Federal Privacy Act 1988 [and Amendment 2000] and it's National Privacy Principles [NPPs] which outline how organisations should manage and use personal and sensitive information collected and held about their clients. What Type of Personal Information do we collect? As a provider of accounting, general insurance, and financial services we collect and hold information about you that is both relevant and necessary in order for us to provide you with those services. The types of information we hold depends on the services provided. When we collect your personal information, we will tell you why the information is collected, who it will be shared with, and inform you of the consequences if all or only part of the information is not provided to us. Examples of personal information that may be collected by us includes: name, address, marital status, date of birth, type of employment, medical reports including medical history, financial reports, tax returns and previous insurance history. In the case of general insurance we will only collect personal information that is necessary for the legitimate business functions of providing insurance broking, claims management, risk management consulting, others forms of insuranceservices [including underwriting and reinsurance] and employee benefits. How We Manage Your Personal Information At Lanyon Partners we will not disclose any personal information to a third party except as permitted by law and in accordance with the Privacy Act. Lanyon Partners has privacy standards that must be met for all arrangements between our company and third parties. We will take steps to ensure thatthe information we hold about you is accurate when we use or disclose it. We usually disclose personal information to third parties that assist us or are involved in the provision of our services. In arranging and managing your financial and insurance needs, we may provide information to insurers, reinsurers and other intermediaries. If you think that we hold information about you that is incorrect in any way, please contact us. We will take all reasonable measures to protect personal information that we hold from misuse, loss and unauthorised access, modification or disclosure. We will, where practicable, destroy or permanently de‐identify personal information that is no longer needed. Security of your Personal Information We endeavour to protect any personal information that we hold from misuse and loss, and to protect it from unauthorised access, modification and disclosure. We maintain physical security over our paper and electronic data stores and premises. We also maintain computer, network and internet security; and other security systems such as user identifiers and passwords to control access to computer systems. Any staff with access to personal information must not reveal such information to any other party unless the employee, client or supplier has consented to the provision of the information and they are aware of the information that is to be provided. Opting Out If we send you any information about services or products, or you do not want us to disclose yourpersonal information to any other organisation [including related bodies corporate] you can opt out by calling us. How to Access Your Personal Information You may have access to the personal information Lanyon Partners holds on your behalf on request, except in circumstances where access may be denied under the Privacy Act. We reserve the right to determine the manner in which the information is accessed. If we deny you access we will provide you with a reason and, depending on the circumstances of the denial, we may provide sufficient access to information through mutually agreeable intermediaries to meet the needs of both parties. If you request access to your personal information, you may be charged a fee for costs incurred such as photocopying, administration and postage. Transfer of Information Overseas We may transfer your personal information overseas where it is necessary to provide our service. In most cases, we only do this with your consent. How to Contact Us If you wish to gain access to your personal information, or you want us to correct or update it, or youhave complaint about a breach of your privacy, contact our Privacy Officer: Administration Manager Tel 03 9861 6100 We will respond to your query or complaint as soon as possible and will try to resolve any complaint within 14 working days. If this is not possible, we will contact you within that time to let you know how long we estimate that it will take to resolve your complaint. Depending on the requirements a fee may be charged to service requests. If we cannot satisfactorily resolve your concerns you may contact the Privacy commissioner in writing: Director of Compliance |
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